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PRIVACY POLICY

A Legal Disclaimer

Last updated: May 2026

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At The Stillhouse, we are committed to protecting your privacy. This policy explains how we collect, use and store your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

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1. Who We Are The Stillhouse is a Melbourne-based handcrafted wooden goods business operating in Australia. By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

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2. What Information We Collect We may collect the following personal information:

  • Full name

  • Delivery and billing address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Any other information you choose to provide when contacting us 

3. How We Collect Your Information We collect your information when you:

  • Place an order through our website

  • Contact us via email or social media

  • Sign up to receive updates or promotions

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information Your information is used solely to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiry

  • Send updates, promotions or news (only if you have opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

We will never sell, trade or rent your personal information to third parties.

5. Who We Share Your Information With We only share your information with trusted third parties where necessary to fulfil your order or operate our business, including:

  • Shipping and courier providers (to deliver your order)

  • Payment processors (to securely handle transactions)

  • Website and analytics platforms (e.g. to understand how our site is used)

All third parties are required to handle your information securely and in accordance with Australian privacy laws.

6. Cookies Our website may use cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies through your browser settings, however this may affect the functionality of our website.

7. Data Storage & Security We take reasonable steps to protect your personal information from misuse, loss, unauthorised access and disclosure. Your data is stored securely and access is limited to those who need it to operate our business.

8. Accessing or Updating Your Information You have the right to request access to the personal information we hold about you, or ask us to correct or delete it. To make a request, please contact us through our website or social media channels and we will respond within a reasonable timeframe.

9. Third Party Links Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the current policy.

11. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our website or social media channels.

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